HotelHoppa Limited Terms and Conditions
Any person confirming a booking with Hotel Hoppa Limited accepts to be bound by the following terms and conditions. Any person not agreeing with these conditions should not proceed with a booking.
1. Users of our website must be 18 years old or over.
2. Hotel Hoppa Limited act as a booking and administration for overseas suppliers who provide pre-booked in resort transportation between airports and hotels, apartments and holiday accommodation either by shuttle bus, private transfer or taxi. In making a booking on our website you are entering into a direct contract with the overseas suppliers. Hotel Hoppa Limited, as a booking agent, therefore only accepts liability for the quality of our clerical and administration service. Our liability shall also not exceed the cost of the actual transfer booked.
3. In case of group bookings, the person making the booking acts as the principal for other members of the group and agrees to accept the terms and conditions on behalf of the other group members.
4. Not including shared shuttle services, vehicles are reserved for the exclusive use of the party who has placed the booking. In either case, the number of people traveling will not exceed the number of people on the booking confirmation. Infants under 2 years of age still count as one person in a taxi or minibus and in accordance with local laws. It is illegal for an infant to travel on the lap, of a parent or guardian. Infant seats, or booster seats cannot be provided by Hotel Hoppa Limited or it suppliers.
5. Most modes of transport advertised on our site for most destinations are available 24 hours a day, 7 days a week.
6. Bookings can be made by following the simple instructions on our website, 48 hours prior to date of travel. A confirmation is automatically generated and sent to the email address provided when a booking is made. This confirmation voucher must be presented to the overseas representative upon arrival at destination airport.
7. Please note that shuttle transfers do not operate to private or timeshare complexes, camp or mobile home sites and under these circumstances, we will not be responsible for the non provision of services on the day. It is important that you contact our office before booking should you wish to take a shuttle service to any accommodation that is not a registered tourist complex or hotel so that we can check with our suppliers BEFORE we confirm the service.
8. The confirmation is issued only on the basis that all information provided is accurate and that payment is made in full at time of booking. Payment is accepted by Hotel Hoppa Limited on behalf of the oversea supplier.
9. Hotel Hoppa Limited cannot be responsible for any incorrect information provided by the user at time of booking. The user is responsible for ensuring that we are provided with the correct destination/accommodation information, plus it is suggested that an emergency number is left at the time of booking. Any amendments to the booking (flight numbers, name, etc) can be communicated to our office on amend@hotelhoppa.com. An administration charge may apply for any correctional work undertaken by the company. An updated confirmation will then be sent to the email address provided on the original booking.
10. Any person wishing to make a booking less than 48 hours prior to date of travel can telephone, fax or email our office. Hotel Hoppa Limited will endeavor to provide the required service at short notice but this will incur a £5 administration charge (to cover costs for extra telephone and admin fees)
11. Prices may change without any prior notice. The price payable is the amount displayed on the website at time of making the booking. If prices subsequently rise prior to the delivery of the service, you will not be asked to pay more. Likewise, if prices fall, you will not receive a refund.
12. Overseas supplier and their representatives/drivers reserve the right to refuse to carry person(s) who appear to be under the influence of alcohol or drugs or who could be considered a threat or danger to other passengers. It is not permitted to smoke or consume alcohol on board any of the vehicles.
13. Luggage is limited to one suitcase per person and one piece of hand luggage per person. Hotel Hoppa Limited must be advised of any excess luggage at time of booking (such as golf clubs, diving equipment etc). If any extra costs for this are to apply, Hotel Hoppa Limited will communicate this via email. Extra costs must be paid for prior to traveling. On arrival at destination, local representatives reserve the right to refuse to carry excess baggage without prior arrangements have being made to accommodate this. All baggage must be clearly labeled with travelers name and destination address. Passenger’s baggage is carried entirely at their own risk and no responsibility can be accepted for any loss or damage. Travelers are therefore advised to check their own travel insurance.
14. All overseas service providers are fully insured in accordance with the local laws and national regulations and their vehicles are insured for public liability and passenger/third party claims.
15. Most problems can usually be resolved in resort so it is very important that they are bought to the attention of the overseas supplier whose contact details will be shown on the confirmation voucher. In exception circumstances a satisfactory resolution cannot always be found and so any such complaints should be advised to Hotel Hoppa Limited no more than 14 days after return date to the UK. These should be communicated in writing to UK address on our contact page only, please allow upto 28 days for an answer. Hotel Hoppa Limited will act as an intermediary in any dispute between the traveler and the overseas supplier to endeavor to find a reasonable resolution to any complaints. If however, we are unable to do so, travelers who wish to pursue the matter further must do so directly with the overseas supplier involved.
16. Local oversea suppliers will monitor outbound flight arrivals and will automatically amend your airport collection time in accordance with the length of the delay. In some unavoidable circumstances, an additional night supplement may be applicable.
17. All return journeys must be confirmed with the local representative at least 48 hours prior to departure. It is the traveler’s responsibility to do this. If the booking is not confirmed, Hotel Hoppa Limited and its overseas providers cannot guarantee that the service will be provided and we will not be responsible for any extra costs you may occur.
18. Hotel Hoppa Limited and its overseas suppliers will endeavor to provide a comfortable reliable service however there are sometimes circumstances beyond our control that may prevent us from achieving this. Such circumstances could be: Accidents, traffic delays, exceptional or severe whether conditions, industrial action on part of third parties, road closures due to local fiestas, bookings made showing incorrect details of dates, flights etc, and failure by the traveler(s) to produce a confirmation voucher on arrival/departure.
19. Bookings can be cancelled in writing by fax or email to cancel@hotelhoppa.com or by telephone. The following cancellation charges apply:
Inside 7 days of the date of travel – 100% cancellation fee – no monies will be refunded.
8 – 14 days prior to date of travel – 50% of the cost of the booking or £10 (whichever is greater) will be retained by Hotel Hoppa Limited as an administration charge. The remaining balance will be refunded.
15 – 30 days prior to date of travel – 25% of the cost of the booking or £10 (whichever is greater) will be retained by Hotel Hoppa Limited as an administration charge. The remaining balance will be refunded.
Outside of 30 days of the date of travel an administration charge of £10 per booking will be applied.