Frequently Asked Questions
WHAT SERVICES ARE INCLUDED IN THE PRICE?
Transfers by either private taxi, minibus or coach from the airport to holiday accommodation. These services are available as a single journey or as a return journey. A single journey is either direct from the airport to your holiday accommodation OR direct from your holiday accommodation to the airport. A return journey is both single journeys combined.
WHAT HAPPENS WHEN I MAKE A BOOKING?
Real time availability is shown on our website. On completion of the booking process your details are electronically forwarded to our overseas supplier who will make all the necessary arrangements as per your booking. You will also automatically receive your booking confirmation voucher via email to the address you have provided.
WHAT DO I DO WITH MY BOOKING CONFIRMATION VOUCHER?
This voucher is very important. You will need to print out a copy to take with you to your holiday destination. This contains important information about the overseas supplier, including emergency contact details, reconfirmation telephone numbers and what to do on arrival in order to locate your taxi/transfer.
WHO COUNTS AS PASSENGERS?
Infants and children all count as passengers. If a private taxi is booked for 4 people, these four people will include infants. We recommend that parents take their own child seat to ensure maximum safety in a foreign country as we do not always have the facility to provide this service in our vehicles. The booking confirmation voucher will show the number of people the booking is for and overseas representatives will not tolerate over occupancy. Any additional travellers over and above the number stated on your booking voucher will have to make their own travel arrangements and cover their own costs.
HOW MUCH LUGGAGE CAN I TAKE?
Unless otherwise stated, our overseas suppliers will accommodate one piece of hand luggage and one suitcase per passenger. If you are travelling with golf clubs, windsurf boards, wheelchairs or other bulky items, it is imperative that you notify HotelHoppa at time of making your booking so that appropriate arrangements can be made. The overseas supplier reserves the right to charge for excess baggage. Your luggage is carried at entirely your own risk and no responsibility can be accepted for any loss or damage. You are therefore advised to check your own holiday travel insurance.
WHAT HAPPENS IF I CANNOT FIND MY TRANSFER/TAXI ON ARRIVAL?
In the very unlikely event that your transfer should fail to appear at the airport upon your arrival or you are unable to find your driver, you must call the local contact telephone number shown on your booking voucher. If, for some reason, you are unable to make contact with the overseas representative at their local office or on their emergency numbers you should find yourself a taxi to take you to your accommodation. It is imperative that you get a receipt for this journey. Once you are at your holiday accommodation, you must again make a further attempt to contact our local suppliers office and should you still be experiencing difficulties, contact the HotelHoppa office in the UK during normal office hours. We will then endeavour to resolve any problems for you.
HOW LONG WILL I HAVE TO WAIT AT THE AIRPORT?
A private transfer will normally be waiting ready for you upon arrival. Shuttle services operate on a regular basis and you should expect to wait no longer than 60 minutes.
WHAT HAPPENS IF MY FLIGHT/HOLIDAY CHANGES?
All flight changes or accommodation changes should be notified to HotelHoppa as soon as possible. If your new accommodation is a greater distance from the airport than your original accommodation, then you will be responsible for the increase in the cost. A new booking confirmation voucher will be automatically be issued.
WHAT HAPPENS IF I WANT TO CANCEL MY BOOKING?
Reservations have to be cancelled in writing by either email, fax or by letter. Cancellation charges apply and these are shown in our Terms and Conditions.
WHAT HAPPENS IF MY OUTBOUND FLIGHT IS DELAYED?
Flight arrival times are monitored by our overseas representatives and drivers will be advised of your new arrival time.
WHAT HAPPENS IF MY OUTBOUND FLIGHT IS CANCELLED?
If you flight is cancelled, then you must call the emergency number for the local overseas representative which is shown on your booking confirmation voucher. By advising them of the cancellation of your flight and of your new arrival details, they can reschedule your transfer at no extra cost.
DURATION OF TRANSFER
The times quoted are appoximate and are based on a standard taxi journey on a normal day. These may alter slightly during high season when there is more traffic on the road or due to roadworks.
Those travelling by private taxi will be taken directly to their accommodation. This is a door to door service. Those on a shuttle service may stop en route to drop off or pick up other passengers.
DOES MY SHUTTLE OR PRIVATE TANSFER DROP ME AT THE DOOR OF MY ACCOMMODATION?
Wherever possible you will be dropped at the door providing you are staying at a hotel or touristic apartment. In exceptional circumstances, it may not be possible (road too narrow, local fiestas) and so you will be dropped as close as possible to your accommodation. Unfortunately we will not be responsible for any extra costs you may incur to reach your final destination.
HOW DO I CONFIRM MY RESORT PICK UP TIME?
You will need to call the local overseas representative on the telephone number stated on your booking confirmation voucher during normal office hours at least 48 hours prior to your departure.
It is advisable to also check your return flight details for any changes. The number for doing this is usually provided with your airline tickets. Any changes need to be relayed to the overseas supplier at time of reconfirming your pick up time.
HotelHoppa will not be responsible for missed flights due to clients not reconfirming their pick up time. Shuttle services aim to arrive at the airport at least 2 hours prior to your check in time. It is recommended that those with private taxi transfers do the same.
WHAT HAPPENS IF MY TAXI/SHUTTLE DOES NOT ARRIVE TO TAKE ME TO THE AIRPORT?
In the very unlikely event that your taxi or shuttle transfer does not appear for your journey back to the airport at the end of your holiday and any attempts to contact the local representative have not resolved this, you must obtain your own taxi or alternative mode of transport to the airport to get there in time for your flight. We will not be responsible for you missing your flight in these cirumstances. Please obtain receipts and contact HotelHoppa within 14 days of your return.
I HAVE LOST MY LUGGAGE. CAN YOU COLLECT IT FOR ME LATER?
All airlines have luggage handling agents who will organize for any lost luggage to be delivered to your reosrt address.
I HAVE LEFT SOMETHING IN THE VEHICLE. HOW DO I GET IT BACK?
Contact our central reservations staff with the details of your journey and of the missing item. We will endeavour to locate it and deliver them to you. In some cirumstances this may incur a small charge.
CAN I BE REFUSED A SERVICE?
The local supplier reserves the right to carry any person who appears to be drunk or under the influence of drugs or who could be considered a danger to other passengers. In these circumstances there will be no refund and the person concerned will be responsible for any costs they incur in getting to their accommodation.
AM I INSURED?
HotelHoppa holds full public liability insurance and our overseas suppliers and their vehicles are fully insured for public liability and passenge/third party claims in accordance with the local laws and regulations of their country.
Travellers are strongly recommended to take out their own travel insurance to cover the duration of their holiay.
LOCAL REPRESENTATIVES
We have local representatives and suppliers in all of the resorts in which we operate. Their contact details are on your booking confirmation voucher.